Health data has special protection under the GDPR (Article 9). In VideoSuite a clinical meeting is flagged as such by the system that creates it, and from then on the database prevents it from using the general analysis engine: a constraint of the database itself, not an instruction to a model. Its data is not sent to MemoryFirst either.
Who it is for
For clinics and practices that run video consultations and need a room with their own brand and domain, and for sensitive data not to leave a bounded circuit.
What it does, step by step
- The meeting is created from the clinic's system through a server-to-server integration.
- The database enforces isolation: a clinical meeting cannot use the general transcription and analysis engine.
- The clinic has its own domain (for TrichoSuite, video.trichosuite.com) and single sign-on with its accounts.
- The summary can be sent as a link-only email, with no clinical content inside the message.
Honest limits
- VideoSuite is a communication tool, not a medical device, and makes no promises about clinical results.
- Compliance (legal basis, patient information, retention periods) remains the clinic's obligation.
- Today the integration is in production with TrichoSuite; other clinics are set up with our help.
Which plans include it
What each plan includes, with prices and the own-brand extra, is in the plans section of the site: VideoSuite's features are described here as they work today in production, and some (such as own brand or own domain) depend on the plan.